Frequently Asked Questions
Here are some answers to frequently asked questions. If you cannot find the answer to your question, please do not hesitate to contact us.
How can I contact the driver?
Driver details will be provided to the customer once payment is made in order to secure the booking.
How can I meet the driver at the airport?
During the booking process, if you select the Meet and Greet option, which comes with an extra cost, a driver will wait for the customer at the arrivals hall outside Costa Coffee shop.
If customer requires pick up only, then they must meet the driver at Lane 3 in the Pick Up Zone, outside the airport under the multi- storey car park, behind the big Edinburgh sign. A short 4 minute walk from arrivals.
What if my flight is delayed, what will happen to my booking?
The driver will track your flight’s progress using the flight details provided in the booking form.
Can I make amendments to my booking?
All amendments must be made 24 hours prior to your journey. Any amendments made within 24 hours of your booking will not be accepted.
While we strive to be accommodating, significant changes at the eleventh hour may not be feasible. However, for minor adjustments that do not incur additional costs, we can implement them quickly.
Should you have a request for a modification, please inform us, and we will make every effort to fulfill your request to the best of our ability.
What happens to my booking if my flight is cancelled?
If your flight is cancelled 24 hours prior to your trip then you will be fully refunded. If your flight is cancelled within 24 hours of your trip then there will be no refund to cover drivers loss of time.
Can I change the route of my journey even if the journey has already started?
Yes, you can. However, if the new destination is longer in distance, an additional charge will have to be applied.
How can I pay for my trip?
We request full payment during the booking process to secure your booking. You can pay online via the booking form, or via a payment link or bank transfer.
Can I rent a vehicle with a driver for the whole day or several days?
Yes. Our vehicles are available for city tours, the whole day or for several days and can be reserved on an hourly or daily basis. Please provide us with your itinerary and we will quote you accordingly.
What is included in the price?
For pick ups from airports, the driver will wait for up to 60 minutes from the flights actual arrival time, at no extra cost.
For pick ups from cruise ports the driver will wait for up to 30 minutes from the scheduled pick up time, at no extra cost.
Any other locations, the driver will wait for up to 15 minutes from the scheduled pick up time, at no extra cost.
If this time is exceeded then there will be a charge of £12.00 per 15 minutes.
How long is the driver obliged to wait for me at the airport before charging?
As a general rule, drivers are obliged to wait 1 hour for customers to reach the pick up point after the plane has landed. If the waiting time exceeds 1 hour, then the driver will start charging £12.00 per 15 minutes.
**Please note that the 1 hour free waiting time does not apply to pre-set collection times, where the customers plane has already landed but the customer requests to be picked up at a later time. In this case, the customer has 15 minutes to reach the pick up point.
If you can’t find the answer to your question, please contact us, we will be more than happy to help.