Terms of use

These terms apply when you use the website and online services of National Transfer Services Edinburgh(“NTSEDI”, “we”, “us”). We provide pre-booked private hire and airport transfer services in Scotland. By creating an account, requesting a quote or completing a booking, you agree to these terms.

You must provide accurate contact details and keep your password confidential. You are responsible for activity under your account. We may suspend or close accounts that are misused, fraudulent or used to harass our staff or drivers.

One-time email codes are used to verify your address when you register. Do not share verification codes with anyone.

Fares shown online or confirmed by us are based on the journey details you provide. Changes to route, timing, passengers or luggage may affect the price. A booking is confirmed once payment has been successfully taken (or otherwise agreed in writing for corporate accounts).

Cancellation and refund rules depend on how close to the pickup time you cancel. Specific policies are explained at checkout and in our FAQs. We may cancel a booking for safety, weather, non-payment or circumstances outside our control; if so, we will offer a refund or rebooking where appropriate.

You must provide correct flight numbers, pickup points and mobile contact details. You are responsible for being ready at the agreed pickup time and for any waiting charges caused by delay on your side beyond the included grace period.

Smoking, illegal substances and abusive behaviour towards drivers or staff are not permitted. We may refuse service or remove passengers where necessary for safety or compliance with law.

Content on this site is for general information. We try to keep it accurate but do not guarantee that every description, price or availability statement is error-free. We may update the site, booking flow or these terms from time to time; material changes will be reflected on this page with an updated date.

You must not attempt to disrupt the site, scrape data at scale, or access areas intended for administrators or other users’ private information.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. Subject to that, our liability for any booking is limited to the amount you paid for that journey, except where a higher limit is required by mandatory consumer protection rules.

We process personal data as described in our Privacy & cookies notice. By using the site you acknowledge that notice.

These terms are governed by the laws of Scotland. Disputes are subject to the courts of Scotland. For questions, contact us via the details on our contact page.