Terms & Conditions

These Terms and Conditions apply to all bookings made directly with National Transfer Services Edinburgh Limited, trading as NTSEDI ("we", "us", "our").

By making a booking with us, you agree to these Terms and Conditions.

A booking is confirmed only once we have accepted your reservation and issued a booking confirmation.

It is the customer's responsibility to ensure that all booking details, including dates, flight numbers, pickup addresses, destinations and contact details, are accurate.

We are not responsible for additional costs resulting from incorrect information provided by the customer.

All prices quoted include the services specified at the time of booking.

Additional charges may apply for:

• Extra waiting time beyond the included allowance.
• Additional pick-up or drop-off locations.
• Parking charges where applicable.
• Changes requested after confirmation.
• Vehicle cleaning charges where excessive soiling has occurred.
• Damage caused by passengers.

Payment terms will be confirmed at the time of booking.

Where a valid flight number is provided, we will monitor the scheduled arrival time and adjust the pickup time where reasonably possible.

Customers remain responsible for informing us of any changes to their travel arrangements.

Airport collections include up to 60 minutes complimentary waiting time from the actual flight landing time unless otherwise agreed.

Non-airport collections include 15 minutes complimentary waiting time.

Additional waiting time may be charged at our current rates.

If we are unable to contact the passenger after the complimentary waiting period, the booking may be treated as a no-show and no refund will be due.

Customers agree to:

• Provide accurate booking information.
• Be ready at the agreed collection time.
• Notify us promptly of any delays or changes.
• Treat drivers with courtesy and respect.
• Not damage or excessively soil our vehicles.
• Follow reasonable instructions from our drivers.

Drivers reserve the right to refuse or terminate a journey where passenger behaviour is abusive, threatening, unsafe, illegal, or creates a risk to the driver, vehicle or other passengers.

Unless otherwise agreed:

• More than 24 hours before pickup: Full refund.
• Less than 24 hours before pickup: Refunds may be limited or unavailable.
• No-shows: Non-refundable.

Where refunds are due, they will normally be processed using the original payment method.

We will make reasonable efforts to accommodate booking changes, but availability cannot be guaranteed.

Additional charges may apply where changes affect the cost of providing the service.

Whilst we aim to provide a reliable and punctual service, journey times cannot be guaranteed.

We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Heavy traffic.
• Road closures.
• Road traffic accidents.
• Diversions.
• Severe weather.
• Airport disruption.
• Security incidents.
• Industrial action.
• Government restrictions.
• Vehicle breakdowns despite appropriate maintenance.
• Actions or delays caused by third parties.

Where reasonably possible, we will keep customers informed and take reasonable steps to minimise disruption.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the above:

• We are not liable for indirect or consequential losses.
• We are not liable for missed flights, missed connections, accommodation costs, parking charges, loss of earnings, business interruption or similar losses caused by delays or circumstances outside our reasonable control.
• Our maximum liability for any claim arising directly from a booking made with us shall not exceed the amount paid directly to National Transfer Services Edinburgh Limited trading as NTSEDI for that booking.

Where a booking is made through a travel agent, booking platform, comparison website or another third-party provider, your contract for the booking is with that third party unless expressly stated otherwise.

Requests relating to:

• Payments.
• Refunds.
• Compensation.
• Booking amendments.
• Claims relating to the booking process.

should be directed to the company through which the booking was made.

National Transfer Services Edinburgh Limited trading as NTSEDI acts as the transport provider for journeys allocated to us by third-party booking agents and does not accept liability for matters relating to payments, refunds or compensation handled by those agents.

We reserve the right to reject any claim that we reasonably believe contains false, misleading, exaggerated or fraudulent information.

We also reserve the right to limit or end correspondence where communications become abusive, threatening or harassing, while continuing to comply with our legal obligations.

We will make reasonable efforts to assist with recovering lost property left in our vehicles.

However, we cannot guarantee recovery of lost items.

Any collection, postage or courier costs will be the responsibility of the customer.

We reserve the right to provide a replacement vehicle of a suitable standard where necessary due to operational requirements.

We shall not be liable for any failure or delay in providing our services where caused by events outside our reasonable control.

Complaints should be submitted as soon as possible after the journey and preferably within 14 days.

We aim to acknowledge complaints within five working days and provide a response within a reasonable timeframe.

Personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

National Transfer Services Edinburgh Limited
Trading as NTSEDI

Company Registration Number: SC795529

Email: contact@ntsedi.com

Telephone: +44 7944 377118

Website: www.ntsedi.com

© National Transfer Services Edinburgh Limited trading as NTSEDI. All rights reserved.